30 Day Return Policy - Returns of Berkey products are a rare occurrence due to their high customer satisfaction rate, however if you are unsatisfied with your purchase and you would not like a replacement, you are more than welcome to return your item(s) within 30 days of receipt for a 100% refund.
Note: Any items that are deemed defective or damaged upon receipt are replaced free of charge. We'll promptly get you new product and pay for shipping both ways.
Customers refusing shipment and marking "return to sender" are responsible for a 15% restocking fee, any original shipping fees (this includes shipping fees that were orginally included as free), and the $12 return fee imposed by the carrier. These fees simply cover the expenses that BBWF is charged when a package is refused and BBWF does not profit from this occurence.