Returns of Berkey products are a rare occurrence due to their high customer satisfaction rate, however if you are unsatisfied with your purchase upon receipt and you would not like a replacement, you are more than welcome to return your item(s) within 10 days of receipt. Filters that have already been in use are not eligible for a return/refund as they cannot be re-sold for health and safety reasons.
Prior to a return, please contact BigBerkeyWaterFilters.com so we can provide the proper form instructions on how to proceed.
In the case of a return, the customer is responsible for return shipping fees and there is a 15% restocking fee of the item(s). Once there is a confirmed receipt of the item(s), BigBerkeyWaterFilters.com will refund 85% of your original purchase price. These fees will also apply to system exchanges as well. Restocking fees are imposed by the manufacturer.
Customers refusing shipment and marking "return to sender" are responsible for the 15% restocking fee, any original shipping fees (this includes shipping fees that were orginally included as free), and the $12 return fee imposed by the carrier. These fees simply cover the expenses that BBWF is charged when a package is refused and BBWF does not profit from this occurence.