Due to Coronavirus (COVID-19) fears, we are experiencing a significant increase in demand of all our Berkey water filter systems and replacement filters. Until confirmed cases in the US slow down, we do not anticipate this changing.

Berkey systems are used often for emergency preparedness, and as a result the current situation is resulting in dwindling inventories, high demands on our customer service, and long shipping delays. We are working overtime to respond to all inquiries and typically e-mails are being responded to within 2-4 hours. All items available for sale are in stock, and we ARE NOT selling product we do not have at the warehouse in Colorado. Once you make the purchase on our site, it reserves that product for you.

UPDATE 2/29/2020

We sincerely appreciate your patience as we are still experiencing the highest demand in the history of the company. The warehouse is experiencing shipping delays but is working as fast as possible to ship orders and in short, we are very overwhelmed! We ARE NOT allowing for the sale of a product that we do not have in inventory. So if you've already ordered, your system is reserved and is simply waiting in the shipping queue to get out the door. If a product is shown in stock on our website (www.bigberkeywaterfilters.com), it means we still have them available at the warehouse for purchase.

Imperials and Crowns are currently sold out (some of these orders are still at the warehouse awaiting shipment). The Big and Royal Berkey's are going quickly and we expect them to sell out within the next 24-48 hours.

Again, we appreciate your patience and bearing with us as we try to accommodate this surge. Once your order ships, we will update your order status and send you the tracking details. Also, you also can always reach out to us at customerservice@bigberkeywaterfilters.com if you have additional questions or specific needs.

UPDATE 3/6/2020

We are diligently shipping from the warehouse, but there are still delays. We reiterate our earlier statement that if you have already ordered, your products / Berkey system, etc are reserved at the warehouse and we are just awaiting the actual shipment. We received some more bigs and royals this week, but they will be sold out again within the next 24-36 hours. We do not have a estimated timeline on the receipt of the next systems shipment.

UPDATE 3/11/2020

Since February 20th, sales have increased from 300% normal volumes to over 1200% normal volumes. As imagined, this is still causing significant delays at the warehouse and shipping delays continue to increase as a result. The warehouse has added additional lines, is working overtime, and 7 days a week. Shipping time for new orders placed is approx 13-20 business days at this point in time. We currently only have travel berkeys, berkey lights, and scratch and dent systems in stock. We do not expect additional inventory for approx 6-10 business days.

UPDATE 3/17/2020

Sales are still surging at 2000%+ normal volumes, the highest in the history of the company. We are still accepting orders for product we currently have in stock at the manufacturer's warehouse. These are scratch and dent systems, the Go Berkey Kit, Black Berkeys, PF-2's, and some accessories. We do not have a date on Brand new Berkeys being available yet. The warehouse is committed to shipping your order as quickly as possible, however current shipping time for new orders placed is estimated at 15 - 20 business days.

UPDATE 3/19/2020

We are suspending taking new orders systems and replacement filters for at least 24 hours. Our customer service and order processing staff are simply unable to keep up with the demand, so we are taking a hiatus on new orders until our service teams can reduce their backlogs. We still have scratch and dent berkeys, black berkeys, and PF-2's in stock and we plan on them being made available for purchase again tomorrow 3/20/2019. (edit: Order suspension extended until late 3/23) Also as a reminder, all orders we have taken to date are for items we currently have in stock. We DO NOT take orders for items we do not have in stock.

We also please respectfully ask that you do not e-mail / call us for order shipment updates if you are still below or within the 15-20 business day shipping window. We do not have the ability to speed the shipping times at the warehouse as they are working at full capacity and we will update your order with the tracking once we receive the shipment notification. We completely understand that this is frustrating for you and that you are in need of your Berkey products as soon as possible, and for this we do apologize. We wish we could provide you the same level of customer and shipping service that we are accustomed to on a daily basis, and we've been doing what we can to ramp up operations over the past 4 weeks, but our facilities are just not built for these unprecedented levels of demand.

UPDATE 3/24/2020

Thank you for your patience. All our teams are caught up and we've verified our remaining available inventory at the manufacturer's warehouse. Blemished systems have been turned on for Travels, Bigs, and Royals (approx 50 of each). New Travels are available (approx 75). Limited amounts of new Bigs and Royals are available (approx 25 of each). Black Berkeys and PF-2's are once again available (sufficient quantities).

Shipping times are still very long and have increased. We would estimate that orders placed today will not ship for 20-30 Business days based on the Colorado warehouse backlog. Here's the latest note from the manufacturer on shipping delays.

UPDATE 3/30/2020

We are out of all systems again. We may be getting some small amounts again in a couple days, and we will update the site when this happens. On the product page of the product you are interested in you can enter your email in the "Subscribe to back in stock notification" field, and you will be automatically notified when they are back in stock. The warehouse is still operating extra shifts and 7 days a week, and we will keep this blog updated on any changes in ship timelines. They are doing what they can to make them shorter.

Important Note on Address Changes and Cancellations:

If you need to cancel your order due to changing financial conditions or require a change in shipping address, we are happy to assist. However, please be aware that if you are within a 72 hour estimated window of shipping, we may not be able to catch/change it. This is simply due to the fact that the warehouse staff is fully dedicated and focused on getting shipments out the door and does not have the extra staff to assist with admin/order changes. Catching an order to make an address change or cancel when it is close to shipping is very difficult with the extremely high volume. We have many customers who are moving locations due to quarantine, etc, so address change requests are already very high. We will do everything we can to accommodate your needs, however those orders that are close to shipping may not be able to be caught before going out the door. Thank you for understanding.

UPDATE 4/2/2020

Here's the latest on shipments and how operations are being impacted by COVID-19.

The Good - The warehouse is located in a rural part of Colorado (away from COVID-19 hotspots). Due to Berkey being considered an emergency preparedness item, the warehouse has been given an essential service declaration and will be permitted to operate for the foreseeable future.

The Bad - The warehouse must adhere to social distancing guidelines and thus is limited to the amount of staff it can have working at any given time. In addition, local authorities have enacted curfews, thus cutting and limiting extra shifts. This will not slow the warehouse down and it will maintain it's current pace, but it does limit most of the plans for trying to increase output at that facility.

The largest spike in sales demand started 3/10, peaked on 3/12, and slowly came down through 3/19, at which point we turned off accepting new orders. This means that if you placed an order from 3/10 - 3/19, you are in the thick of it. The warehouse has started shipping orders from 3/10 and is now starting to work these orders. While hard to predict, I would allow for another few (2-7) business (M-F) days on top of the estimate you were provided in the past for your order to ship.

Future Plans - The setup of a larger and more tech advanced warehouse has been underway for about a month and should launch within the next few weeks. This will allow for much faster turnarounds in shipments, regardless of surges in demand. While we hope COVID-19 is in our rear view mirror soon, this provides us a better facility to serve our customers as we operate in this new environment.

Again, I want to express my deepest thanks to all of you who have been so patient and understanding throughout all of this. I've said it before and I'll say it again, we are just as unhappy with the delays in shipments as each and every customer we speak to via phone, e-mail, or social media, and we will do everything we can to try to accommodate your needs as we go.

UPDATE 4/3/2020

We've made some systems available for purchase on the site again. There are not many available, and the shipping time on these is still approx 4-6 weeks out.

UPDATE 4/12/2020

Happy Easter to those who celebrate!

Existing Customers - The warehouse is still working orders on the timelines described above with some orders falling slightly behind. This still has everything to do with the large spike of orders that came in from 3/10 - 3/19 as mentioned in an earlier update. The warehouse is off today, but rest assured we are on working with them everyday to help push orders out as fast as possible.

Potential Customers - We promise to update the site immediately once systems become available, so please sign up for the 'out of stock notifications' on the page of the product/s you are interested in.

When we get customer order cancellations, we let them accumulate for a bit and then make that product available for purchase again. The problem is, we're not getting many cancellations freeing up these reserved systems as of late. However, we are waiting on a large shipment of berkey systems that will hopefully accommodate a good portion amount of you on the waiting list. We will post an update here once that happens, along with the 'in stock notification' that will go out to your e-mail.

UPDATE 4/22/2020

The warehouse is chugging along and as mentioned earlier is still behind estimates for some orders. The spike of orders from mid-March has taken longer to get out the door than anticipated. Blemished systems are affected as well as they are re-inspecting all units before they ship given the fact that they are blemished. This is adding more days onto these orders as they have approx 2000 they are working through.

As always, we do thank you for your business and truly appreciate your patience. This has been very tough on our staff and warehouse requiring long stressful days and weekends with no time off since late February. More importantly, we know many of you are needing these systems and replacement filters urgently and it's been tough on you and your families as well. We'll continue to keep our noses to the grindstone until we're all caught up. These are not-so-fun circumstances we are living in nowadays, but we thank for your support. :)

UPDATE 5/8/2020

Just a quick note that orders are still significantly delayed and many orders from Mid-March to late March as still in the queue for shipping. This is primarily blemished systems for reasons mentioned in earlier posts. So if you ordered a blemished and are still waiting a shipment notification, rest assured we will be getting this to you as soon as we receive them from the warehouse. We also do not anticipate having any more blemished systems available for purchase for at least another 2 months.

New stock of Travel, Bigs, and Royals have arrived at the warehouse and are now available on the website. These will go into the shipping queue if ordered, so please expect shipment delays for any new orders placed. We are also out of PF-2 fluoride filters and do not anticipate these to be available again until June at the earliest.

UPDATE 5/22/2020

We are happy to say that we are at the tail end of catching up on all Berkey system backorders, including blemished systems. Website system inventory that we show available will now begin to ship from the new quick-ship warehouse in 2-5 business days. For example, currently we have the Travel Berkey system available, and this will ship from this new warehouse.

Thanks - Dan DeBaun