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Big Berkey Water Filters

If you are still not sure which water filter is the best for you, check out Help me choose a Berkey Water Filter System

Privacy Policy

Privacy Policy

Information Collection, Use, and Sharing

BigBerkeyWaterFilters.com respects the privacy of our site visitors and customers. We accept all major credit cards and solely use customer information for order processing and order status updating. We also only utilize the e-mail address of customers for the request of product reviews, filter replacement reminders, and the sending of special product offers and discounts when approved by the customer by opting into our newsletter. We do not sell or distribute your information to anyone! A phone number is required for delivery purposes only.

Your Access To and Control Over Information

You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

1.  See what data we have about you, if any
2.  Change/correct any data 
3.  Have us delete any data
4.  Express any concern you have about our use of your data

Security

We employ 256-bit (HTTPS) encryption technology in all areas of the Site which require you to provide your personal or account information, including those areas related to online ordering, order status, catalog request and contest forms. The Site utilizes industry-standard firewalls and Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive personal Information, such as your name, address and credit card number. You can verify this when checking out by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 877-992-3753 or via email at customerservice@bigberkeywaterfilters.com.

Cookies and Other Technology. Like many sites, the Site employs cookies to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

(i) Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.”

(ii) We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.

Warranty

Warranty

Exclusive BigBerkeyWaterFilters.com Lifetime Warranty

(For purchases made through this website only) BigBerkeyWaterFilters will replace any of our customer's parts that come standard with the system over the life of the Berkey system ownership.  This includes the stainless steel chambers and lid, plastic spigot, washers and nuts. This is above and beyond the General Manufacturers Warranty stated below. We must have your customer information on record as purchasing through this website. Stainless must have been handled with proper care. This guarantee does not cover items that are damaged due to user misuse, abuse, salt water/air, lack of maintenance (routine cleanings), or accidents (dents from falling, etc). Customer is responsible for shipping and processing charges.

IMPORTANT: We do not sell on Amazon.  Also, please be aware that the manufacturer does not warranty any items purchased on Amazon from unauthorized dealers. For example, Amazon.com itself is NOT an authorized dealer. We routinely receive requests for assistance/support from Amazon purchases, and most times are unfortunately unable to provide service support. As a result, and due to the inability of Amazon to assist in policing and removing fraudulant/imitation Berkey products, we do not recommend purchasing through Amazon.

Manufacturer Warranty - Black Berkey & Berkey Earth Filters

The Black Berkey purification elements and Berkey Earth Ceramic Filters have a two-year prorated manufacturer's warranty calculated in six month intervals. The manufacturer's guarantee is prorated similar to the guarantee on tire tread. In other words, if you have used the filters for 8 months, 75% of the guarantee still applies and so you can get a full replacement set for 25% of the normal cost.

The Berkey systems themselves and their components (stainless steel, etc) have a 12 month manufacturer's warranty as stated below.  We do not guarantee/warranty taste as this is a subjective measure and will vary from individual to individual.

Manufacturer Warranty - Systems, PF-2's, Product, & Parts

The manufacturer warrants this product to be free from defects in materials and workmanship for a period of 6 months from date of purchase, and 12 months from date of purchase for the stainless steel. Black Berkey purification elements have a 2 year prorated warranty calculated in six months intervals. The manufacturer will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. The manufacturer and BBWF.com shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred. The laws of the State of Texas, USA, will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by the manufacturer.

Warranty Exclusions - The following actions will void your warranty coverage:

  • Attempting to use the Berkey Earth DE Filter Elements or the Ceramic Super Sterasyl Filtration Elements in a pressurized manner. The Black Berkey® Purification Elements are the only Berkey elements that require priming.
  • Allowing any of the Berkey elements to freeze.
  • Using dehumidifier water with any of the Berkey elements for daily use.
  • Breaking the Berkey elements due to dropping an assembled system or carelessness.
  • Performing a red food coloring test with the Berkey PF-2 Fluoride and Arsenic Reduction Filters attached.The Berkey PF-2 Fluoride and Arsenic Reduction Filters must be removed prior to performing a red food coloring test in order to stay in compliance with the six month warranty on these filters.
  • If the product is not used in accordance with manufacturer's recommendations or instructions.

Please contact us at any time for assistance with your product warranty.

Returns

Return Policy

30 Day Return Policy - Returns of Berkey products are a rare occurrence due to their high customer satisfaction rate, however if there is a problem with your purchase and you would not like a replacement, you are more than welcome to return your item(s) within 30 days of receipt for a 100% refund.

Note: Any items that are deemed defective or damaged upon receipt are replaced free of charge. We'll promptly get you new product and pay for shipping both ways.

Customers refusing shipment and marking "return to sender" are responsible for a 15% restocking fee, any original shipping fees (this includes shipping fees that were orginally included as free), and the $12 return fee imposed by the carrier. These fees simply cover the expenses that BBWF is charged when a package is refused and BBWF does not profit from this occurence.

If an eligible purchase included free shipping, the carrier cost of the free shipping will be billed as a deduction from the final refund.

All returns MUST be in their original packaging, be within 30 days, and free from any product damage. No exceptions. Returns are inspected upon receipt with photo documentation. Items received back with damage from either customer usage or return shipping damage as a result of improper packaging will result in fees deducted.

Black Berkey Filters - A red food coloring test is required to be performed on any/all Black Berkey Filters that are thought to be defective. Defective filters returned back will be re-tested at our returns facility for final confirmation. Used PF-2 Filters are NOT eligible for refund as they cannot be resold, however these still are fully covered under the warranty.

Shipping

Shipping Policy

Shipping is Fast and Free (typically same or next-day shipping) for orders orders over $50 in the contigous 48 states. For an international shipping quote, simply add items to your cart and proceed to the shopping cart page where you can enter your postal code. The system will provide you a price quote based upon the weight of your items. You can also obtain this shipping quote during the checkout process prior to you having to confirm the purchase. Once you confirm your purchase, you will receive an order confirmation e-mail and your order will be shipped shortly. Once shipped, tracking information will be forwarded to the e-mail address that you provided during checkout.

  • All Orders over $50 are free Shipping to the lower 48 states!
  • All BigBerkeyWaterFilters.com orders are shipped "signature required." If you would like a "no signature required" for delivery, please note that preference in Step 2 of the order process.
  • All non-First-Class items shipped are sent UPS ground (insured), Fedex (Insured), or United States Postal Service (insured) within the contiguous US unless customer arranges for product to shipped via freight/shipping carrier.
  • International: BigBerkeyWaterFilters.com ships Internationally via UPS. Once items are in your cart, you can go to the shopping cart page and input your zip code for a shipping estimate. International customers are responsible for all customs costs and these are not included in your checkout price. These vary by country, so we recommend the customer understands the process by which these fees are paid. (Typically at the point of package receipt) BigBerkeyWaterFilters.com is not responsible for any loss in transit due to a country's customs or UPS/Fedex/USPS carrier's shipping process.  In the case of a lost product, we will file a claim and work on behalf of the customer with the carrier in attempts to locate the shipment. This can be a lengthy process and we are at the mercy of the carrier and their operations in this case.  As a result, due to this being out of our control, we are not held responsible for any loss that may occur. Please contact us if you have questions regarding these types of shipments.
  • Due to country-specific shipping problems, we do not ship to:
    • Cambodia
    • Chile
    • Cuba
    • Indonesia
    • Iran
    • Lebanon
    • Libya
    • Nigeria
    • North Korea
    • Pakistan
    • Poland
    • Russia
    • Venezuela
  • International Note: Shipping to some countries such as China, Australia, New Zealand, etc have considerably gone up in price as of 1/1/16 due to UPS rate increases. This is unforunately out of our control.
  • Shipping and/or freight charges are non-refundable.
  • All Pricing in USD.
  • Customer is responsible for all shipping and restocking fees for refused shipments, or shipments that do not get through customs - Internationally, we have experienced that these return shipping charges are notoriously higher than the original shipping costs out to the customer.  They also tend to be higher than any customs fees, so please be concious of this before refusing any shipments. Also, sometimes the carrier will abandon refused packages. In this case, we would be unable to provide a credit back to the customer as we would not get the product back.
  • Once the order is placed, the credit card is charged for the purchase and the system/product is reserved for that paying customer. This is critical during times of economic and political turmoil, and helps ensure you are guaranteed to receive what you order. We are also not able to cancel an order once it ships.

Manufacturing Defects

Upon receipt, if an item is damaged or defective as a result of manufacturing, simply contact BigBerkeyWaterFilters.com upon receipt and we will coordinate with the manufacturer to get that item fully replaced at no cost to you as quickly as possible. Prepaid return postage will be included with the replacement product so that you may return the damaged/defective product at no cost to you!

Shipping Damage

Please notify BigBerkeyWaterFilters.com in the event of shipping damage and we will coordinate with the manufacturer to ship you replacements for the damaged items at no cost for you along with prepaid postage to return the damaged item. No need to worry about working out the damages with the carrier as we'll have the manufacturer and the shipping carrier work this out. If you'd like to file a claim, this must be done with the delivering carrier and New Millennium Concepts, LTD / BigBerkeyWaterFilters.com are not permitted to file this for you. All claims for shortages, damages, inaccurate shipments, and inaccurate billing must be made within 15 days of receipt.